Extremely Bad Service

Wow, I have no words. Been banking with this bank for 3 years. My salary is paid into this account on the 25th of each month. I was offered to be on a prestige account 2 months ago and I declined. This month for the very first time a few debit orders did not go through and my account was sitting on minus R1123. Guess what I was handed over to attorneys. I did not receive any form of communication from standard bank to notify/ warn or inform me, regarding timeframes if an account is on a minus for 7 days we will hand you over. I received a call from these attorneys and was shocked, I informed them my salary is paid on the same account, it will be settled. Thereafter received numerous calls, messages, emails requesting repetitive information. I settled the account and am still being harassed by these calls. I spoke to a Phindlile in your collections department and she confirmed that there was no attempt made by the bank to contact me prior handing my account over and she apologized. Never ever, have I ever come across such. You have no way of treating people. Am extremely disappointed by your service. Imagine for such a small amount, outstanding just for a few days, how absurd!! I wouldn't recommend this bank to anyone.