Extremely bad service

I'm so disappointed about the level of incompetence i received at standard bank secunda. I was in Secunda on the 30th Aug and went to deposit money but unfortunately the atm swallowed the notes the atm jammed afterwards and I went to enquiries for a claim. Thando Nkosi the lady who was assisting me advised that I will be refunded within 4 working days. To my surprise on the 7th I noticed that I still haven't been refunded so I called in and spoke to Jana and she promised to call me on Monday with feedback and I've been waiting to date and nobody has bothered to call me. I had to call the branch myself for an update and of course I was sent from pilar to post . Eventually I got hold of Jana and again she tuned me a story that they're still trying to put together the transaction from that day and she will call me back by con today. This has left a very bad impression as I have been with standard bank for years and have never received such treatment, I'm now even thinking of changing banks. Had it been me owing them they would be calling me every freaking 5 minutes but now because they owe me they just don't care.