JK
Johan K

1 reviews | Active since May 2017

19 May 2017, 13:54

Extremely Bad Service.

<p>I went to Standard Bank Menlyn Branch to see my so called Prestige Banker - Marilyn Martin to assist with finance, trading in my car . Submitting all revellend doc`s and proof of payments, settling all my unused debts ect. including my Bond with Standard Bank, putting me in a good financial position and affordibility . After a week of no reponse or no reply on any mails I`ve sent, reporting her at Standard Bank complaints Line, I` ve got a respnse from her , saying my transaction has been decline becauese of affordability, because the NCA report has not been updated. I see my self as a good client of Standard Bank with no bad credit record and no debt as well. because of bad service and incompetants , I have to ecept this outcome of my application. My next move will be to close all my accounts and move over to FNB and Wesbank.</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply25 May 2017, 11:26
Official

Dear Mr Koen

Thank you for posting the message and allowing the opportunity to investigate the matter.

We refer to our telephonic conversation wherein the feedback was provided and matter finalised.

Thanks,

Complaint Resolution Centre

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