Extremely BAD SERVICE

<p>On 29.12.2016 I sent through a 17.4 for to let Standard Bank have me removed from being under debt review. A week past after i sent the mail and i then called to ask if 17.4 was in order and if it is being process. The lady told me yes it is being processed but will take 20 days from 29.12.2016 to get done. I then phone again the week after just to follow up and I was told i need to wait it is being processed. </p> <p> </p> <p>On the 20th day I called again and was told the 17.4 was wrong. Could they not tel me this the 1st or 2nd time I called? The level of service is pathetic making people wait that long just to tell them they paper work is incorrect.</p> <p> </p> <p>On 11.02.2017 I sent through a letter from the NCR stating I am no longer under debt review to Standard Bank. I called to ask if they have received the letter and if it was correct. The lady i spoke to told me they have not yet received the letter but by Monday they will have. I have received a confirmation email as well before i called her. Now when i called the consultant (Mo) tells me again that they did not receive the mail yet. I then tell him but have confirmation that you received the mail. He then says if i have confirmation then i should wait 7 days for a respond. How can i wait for a respond if you did not receive the mail and when i sent the 1st email last year on 29th i never received a response after 7 days i had to call to get feedback.</p> <p> </p> <p>I am disgusted at the service Standard Bank are giving and it not fair because now i need to wait another 20 days or even more because staff is either lazy or does not have the proper training to do their job.</p> <p> </p>