Extremely Bad Service

<p>I opened a bank account with Standard Bank Galleria Branch with such high expectations for my forex transfers anticipating smooth transactions. To my deep dissapointment the curve went down within a month, my account was hacked by someone from Standard bank after my very first forex transfer. That person processed another similar forex transaction 2 days after I did and the same amount was deducted from my account even though there was not enough funds in my account. </p> <p>When I made a deposit my account had a negative balance which I did not take note of because I thought it was an ATM glitch. But that I tried to withdraw a couple of days later and it told me no funds when I knew very well that I should have funds.</p> <p>I went to FNB Bluff, oh what a nightmare! If I only knew I would have gone straight to Galleria Mall where this all started. First, the lady that helped me Jolene was so distracted by her own chats on her phone that helping me seemed a secondary task instead of the first. Her team leader Noel seemed to have done more towards helping instead of her. He had no idea how to deal with the issue and it showed by what they ended up doing. "Log a call with IT helpdesk" instead of ***** by what I saw. This Jolene said it will take a while for the query to be resolved, it was a Friday and I asked turn around time she said she will let me know Wednesday since they have my number. It is now more than a week, when I go to Standard Bank Bluff, to my deep annoyance she never followed up on my query and only found that IT closed that call because it wasn't an IT query. The guy I found Mduduzi then spoke the manager after he tried covering for Jolene but saw that I was really annoyed by all this, and the manager gave my query to Shameen who was the Customer Servie person.</p> <p>So yeah, from 22 December 2016 to 21 January 2017 I still do not have my money back from Standard Bank. I wonder how we are supposed to trust the banks with our money when a simple reversal cannot be done especially when it is the Bank's Fault in the first place. I will never trust Standard Bank ever again since I can plainly see that this was an inside Job.</p> <p>Transaction was done by Jennier Cochrane on 19 December 2016 and was succesful the bank overseas received the funds.</p> <p>Then Samu Mtuli made the second transaction on 22 thursday 2016 that never got to the bank overseas but was deducted from my account. And was authorised by Meledi who said she did it on behalf of Core Banking.</p> <p>I made a deposit on the 18 December 2016 so that the forex transfer with have enough money to go through together with the bank charges. </p> <p>A deposit was then made again in January by me that alerted me of the ***** in my account as my account was on a negative balance which shouldn't be.</p> <p>Someone please help me to resolve this issue because I am really frustrated by the ********** bank.</p> <p> </p>