Extremely bad customer service

On the 28th of May i went to standard bank in zevenwacht mall to close my student achiever and to open an Access account and I also wanted to open a sum 1 account for my son. Imraan Darries who is the consultant asked me if the account is for salary at which I said no since im a stay at home mom for the duration of the year. He then asked me why im opening the account and i told him for shopping and he also asked source of funds at which I said my husband. He also wanted to know how much my husband was going to transfer to my account every month at which I gave him an estination. Since i was paying a monthly management fee of R70 on my account i asked him how much the access was since I heard it was cheaper. Instead of checking the exact amount he gave me an estimation. Then he requested my poa at which my husband sent to him via email. When he received the email he told me the document is not pdf so my husband had to resend. He decided to go and have a chat with his colleague without notifying us which was not even relevant to my visit to the bank. So we had to wait a couple of minutes for him to come back and assist us and when he did, he said the email didn't come through and we couldn't check why since my husbands tablet had went off. I then asked him if my husband could go to the internet Cafe next door and email or print the poa while i wait inside the bank so that he could assist other clients. He refused saying that i had put my name on the list at the back of the queue since i couldn't send the poa in pdf. I then told him that it was unreasonable for me to queue again for the second time and that i could wait outside whilst he helps other clients n once my husband returns then he can assist us, at which he refused. He was so rude to me that I asked to speak to his manager(Yusuf) and he said that he was not around. He then gave me his number and I asked him if I could use the customer telephone to reach the Manager and he said yes, only to find out he was lying i could not call a mobile number. This consultant was very rude and he never seemed interested to assist me in the first place. I'll be going back to close my account soon since i could not queue for the second time and so far im happy with my new bank. Standard bank is disappointing and to think I've been their client for around 10 years makes it worse. Imraan Darries, u gave me the worst service since I was born