EXTREMELY BAD AN INEFFICIENT SERVICE FROM STANDARD BANK!!!!

Item: Standard Bank
Rating: 1
Author: Natasja W

Well it's been three weeks since I lodged a complaint about STANDARD BANK on this platform and still no resolution.

I did receive an email from a Colin Kriel on 24 June requesting information which I rep**** to and subsequently followed up on .... and still no response on whether my query has been resolved.

Really poor service Standard Bank!!!

I'm really at a loss -

I've phoned and get transferred from one call centre to the next I've gone into the branch who say I must phone a call centre Í've written emails to various departments asking for help I've complained on Hello Peter ... and STILL THERE IS NO END TO THIS DRAMA

I STILL have debt collectors phoning me for an account that was handed over by Standard Bank that was CLOSED in 2018. WHY?????????????

I'm really over this now. Threatening to go to the media is a lost cause, reporting to the Ombudsman will take about 10 years to resolve and no adequate response from Standard Bank.

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

14 Jul 2021, 00:22

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply14 Jul 2021, 00:22

Official