Extremely ********* and bad customer service.

STANDARD BANK HAS THE WORST CUSTOMER SERVICE!! I WAS PUT THROUGH TO TRANSACTIONAL BANKING BY LUNGILE TELLING ME SOMEONE WAS SO WILLING TO ASSIST. THIS GUY DRAGGED THE CALL AND TOLD ME HE CAN'T CLEAR A PAYMENT THAT I NEEDED URGENTLY. BARE IN MIND, THE PAYMENT WAS MADE FROM ANOTHER STANDARD BANK CUSTOMER WHICH MEANS IT SHOULD HAVE REFLECTED IMMEDIATELY. HE PROMISED TO PUT ME THROUGH TO HIS TEAM LEAD ONLY TO LEAVE ME ON HOLD UNTIL 5PM WHEN HIS SHIFT ENDED. STANDARD BANK SHOULD LISTEN TO MY LAST CALL AS ALL CALLS ARE RECORDED AND DEAL WITH THEIR LAZY EMPLOYEES BECAUSE THIS IS NOT THE FIRST TIME!!! I TOLD THEM I WAS IN A DIRE URGENT MATTER AND I AM ****ED OFF TO THE CORE FOR NOT BEING TAKEN SERIOUSLY AS IT WAS FOR A MEDICAL PURPOSE!!! I WILL DEFINITELY BE TAKING THIS FURTHER THAN HELLO PETER!!!