Extreme dissatisfaction with Business Banking and Businessonline Banking

My online banking experience has been disrupted for A FEW WEEKS ever since I did the stupid thing by deciding to try out some of the new features related to business banking. The last time that I could transact t on the business account was on the 27th of February just over 3 weeks ago!

Initially I tried to get help with downloading and installing the new App by contacting the call centre. This attempt did not work.

A few days ago, I visited the Cresta Branch hoping to get help and was told that they could not help me – I must contact the call centre.

In the meantime, I thought I had found a way of accessing my business account. 1) I start with using the e-mail address associated with my personal banking profile. 2) I then scan the QR code with my personal banking app and this opens the accounts showing My Personal Banking. 3) I then select the My Business Banking tab, and it then opens a new screen that asks me to select the business profile. (I have two corporate banking accounts). 4) I choose the account from which I wish to make payments. 5) This opens a screen titled “Standard Bank Business Banking”. 6) I select the Business Current Account 7) I select “Transact” “Make A Payment” (There is no option to make multiple payments ☹) 8) I click on “Select beneficiary or enter a beneficiary name” 9) The result is “No beneficiaries” 10) I call the number that I have for help – *** 11) The person I speak to tells me that I must call one of the following numbers – ***or *** 12) I call ***and speak to someone who listens to my problem but can’t help. She tells me that I must call *** on Monday since that section knocked off at 12h00 and they don’t work on Sundays. 13) I ask to escalate my problem, but she says there is no option for escalating since they will not be there to answer their phones. I ask for an e-mail address to lodge this complaint.

In the last 3 weeks when accessing the Standard Bank online banking Web site, I have been asked to provide feedback of one sort or the other. I have consistently responded with very low survey numbers and added textual explanations of why I am so unhappy. These survey inputs seem to have had no effect.