BB
Buhle B

1 reviews | Active since May 2016

19 May 2016, 07:33

Extreme credit charges

<p>standard bank is ripping people off their hard earned money. On the 11th of May. I noticed that almost a R1000 was gone from my credit card, I went to the branch in Old Mutual PineLands to get clarity and it turns out that my bank charges have been over R750 a month for the past 3 months. There is something they have been charging me for called Finance charge R260 and Cash Finance Charges R380 and R145 for something I don't know. And today the last knock last night after I used my credit card my balance was R2070 and this morning I woke up with a balance of R0.00. Standard Bank can't do this. </p>

0
Replies (2)
Standard Bank
Standard Bank's reply19 May 2016, 11:57
Official

Dear Buhle

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply20 May 2016, 12:24
Official

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***