Extraordinary Branch Consultant

I had my card revoked by the ATM, took the slip and visited my nearest branch(Jabulani Mall/Soweto). I received good service until I realised later on that I had been charged for card replacement, despite me handing the consultant the slip as proof, clearly pointing out the obvious, that it wasn't my fault that the card was withheld by the machine, and giving her the respect and making sure that I don't disturb her concentration by making small talk. A gentleman from the Norwoord branch namely Mduduzi Sibeko assisted me,explaining how he will solve the problem, he requested my email address, to update me. I received an email, where he included the branch team leader and two other consultants (I think) to assist on the matter, the team leader sent me an email, reassured me that he will get it sorted, two days later Mr Sibeko sent me an email, because nothing had happened, he again sent them an email, reminding them of their work, this took exactly a week. So I'd like to thank you for the extra effort, it is refreshing knowing that we do have bank consultants who aren't moving forward leaving us behind