SM
Sibongile M
1 reviews | Active since May 2024
27 May 2024, 21:23
Extra money paid to home loan not added
I have home loan with them i have been paying extra money to my account I have it was not added they asked me send an email to the home loan department I did it's been 3 weeks no response they ask for a prove of where the money is from so I sent them my pay slip.
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Standard Bank's replyOfficial
28 May 2024, 07:25Hi Sibongile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 May 2024, 07:25
Official
Hi Sibongile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team