LV
Lindy V
1 reviews | Active since Oct 2013
19 Aug 2019, 15:59
Extra bank charges for nothing
Standard bank is charging our company R2.60 twice a month for emailed statements that we do not want because we can get the statements online for nothing. We have tried on 5 different occasions to get this sorted out, once via a visit to the branch, 4 times via biz direct. Every time we phone they keep us hanging on the line for 10 minutes whilst they either phone the branch or are unable to access the computer system or because the call centre operator has to consult her superior or some other excuse. Please stop wasting our time and money, train your staff to do their jobs, and sort this out. Ultimately the consumer has to pay for this gross incompetency.
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Standard Bank's replyOfficial
20 Aug 2019, 02:21 Hello Lindy,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply20 Aug 2019, 02:21
Official
Hello Lindy,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***