PR
Pinkzo R
1 reviews | Active since Jan 2019
15 Oct 2025, 09:39
Extended term on my loan
I took a loan with them September 2024,a 30months term loan from September 2024 until Feruary 2027,but now they say the last installment is in July 2027 I have been calling them to find out the reason and they keep saying they will escalate the matter when I call for feedback I get new agents everytime who take me through the same process and today worse day I called they said I must go to the branch and get a contract because I have calculated incorrect. I asked for the team leader they said team leader cannt help me. So now I don't know who is supposed to help me with the issue
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Replies (2)
Standard Bank's replyOfficial
15 Oct 2025, 09:44Dear Pinkzo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Oct 2025, 09:44
Official
Dear Pinkzo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
16 Oct 2025, 10:07We tried to call you multiple times to no avail. Please provide us with an alternative phone number and preferred time to contact you.
Standard Bank's reply16 Oct 2025, 10:07
Official
We tried to call you multiple times to no avail. Please provide us with an alternative phone number and preferred time to contact you.