MW
Maria W
1 reviews | Active since Jun 2021
30 Jun 2021, 17:11
exremely bad servicefrom STANDARD ANK
I am extremely disappointed in the service I received from the Gezina Banch as well as the credit card helpline!! I am struggling to get my money from STANDARD BANK owed to me after i have closed my credit card account. I have called more than 4 times to try to resolve the issue without success! drop calls is the easy way if you don't want to help a client! The bank is quick to phone you when you owe the Bank money, but gives extremely bad service when the bank owes the client money!
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Replies (2)
Standard Bank's replyOfficial
01 Jul 2021, 04:38Hello Maria,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply01 Jul 2021, 04:38
Official
Hello Maria,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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MW
Maria W's updateReviewer Update
01 Jul 2021, 08:43This response means nothing as i am still waiting to get my money paid into my account provided!!
This morning i have phoned twice with the same level of service, they just put the phone down
This morning i have phoned twice with the same level of service, they just put the phone down
MW
Maria W's update01 Jul 2021, 08:43
Reviewer Update
This response means nothing as i am still waiting to get my money paid into my account provided!!
This morning i have phoned twice with the same level of service, they just put the phone down
This morning i have phoned twice with the same level of service, they just put the phone down