1 reviews | Active since Jul 2011
Exremely Bad Service
Went to the branch on Friday afternoon around 14:30 to increase my EAP limit as I was unable to do it via internet or app banking. Consultant assisted me after 15:15 and said it was after the cut off time to be done in the branch so it would have to be referred for approval but once done I would receive an SMS confirming it was done. at 16:30 on Friday 9 July I received the SMS saying the limit had been changed. Logged onto the app only to find the limit had not been increased. 2 business days later and my limit has still not been increased. Called the call centre only to be told they cannot increase the limit to the amount I need as they have a maximum limit they can increase it to which my required limit exceeds. The agent at the call centre tried transferring me to the branch only for the line to ring for 15 minutes before I was cut off. Extremely bad service delivery from Standard Bank.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Apologies don't get the job done. Urgently advise once the limit has been increased accordingly or have the branch consultant who actioned the request complete the increase request and call me to confirm once it has been done .
I cannot keep going back and forth to branches and calling out all my airtime to get this done.
Apologies don't get the job done. Urgently advise once the limit has been increased accordingly or have the branch consultant who actioned the request complete the increase request and call me to confirm once it has been done .
I cannot keep going back and forth to branches and calling out all my airtime to get this done.