Exploiting the poor,unfair business practice

For the past couple of months dating back to the 10 of October 2020 I have been requesting cancellation figures at standard bank via their email (prelegalcancellation) to to date to no avail. House is sold require transfer figures from the bank to be in order for the transfer to be concluded. Standard bank has deliberately ignored our requests and sents us from pillar to post..5 months later no one has reverted to me or to my attorney yet they want to repossess the house. I did a walk in at their branch in summons street. , I was then asked to talk to complaints department,they are just as clues less all they did was to give me reference number a *** with no feedback afterwards, I was then given a person whom I should talk to by the name of Shane his phone in constantly on voicemail and never returns the calls.Our conveyancer wrote and even liaise with your institution telephonically to no luck. Our view is that Standard bank of accumulating interest at the expense of the periphery. All I need from you is the clearance figures in order to conclude the sale on this property so I can cut ties with your pathetic service.