1 reviews | Active since Dec 2013
Expiring Card
<p>I got an sms on the 27th of February reminding me that my card is expiring (the ONLY bank card I have) I then rep**** asking for it to be delivered to randridge mall. I was told by sms I would get a phone call. That didnt happen. Then I went onto messenger asking someone to assist and apparently I don't qualify for that because I am not on those products (I do Qualify I havent upgraded my account) BE that as it may. I then called (or tried but couldnt get through) 7 times. SEVEN TIMES! to get through to the call centre but nothing.. no answer. Today is the 28th of MARCH. My card expires in 3 days. What do I do? I am not going to just take a drive to check if my card is there. I have a baby and I feel that SOMEONE receives cards in your branches correct? So WHO is responsible for calling the customers to come collect??? Because you need to rethink that person's responsibilities. If such a simple task cannot be performed well wow, I regret closing my OTHER bank account...</p>
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Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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*** (fax)
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Since the above reply yesterday, I received an email from Kabelo Molefe at around 2pm. He asked for my ID. Gave it through and guess what. Nothing. No reply, not anything. This morning I FOLLOWED UP AGAIN and get a ridiculous email saying:
Dear CHANTELLE DU PLESSIS,
We would like to confirm that your service request ********** 755 for Card not received, is now open. Please allow until 05.04.2017, for investigation and resolution.
If you have any further questions about this service request, please call us on ***.
Regards,
Standard Bank
Do ANY OF YOU realise that this card is expiring tomorrow???? Do you think it is OKAY to investigate for 5 days until AFTER my card has expired?? WHAT are you investigating???? 29 Minutes on hold and after speaking to two different people, I manage to "Investigate" that my card is in fact at the said branch. Since, THE FIRST OF MARCH. THE 1ST!!!! in 30 days NO ONE has picked up the phone to tell me this. NO sms. NO email. You guys have NO idea what customer service means.
Since the above reply yesterday, I received an email from Kabelo Molefe at around 2pm. He asked for my ID. Gave it through and guess what. Nothing. No reply, not anything. This morning I FOLLOWED UP AGAIN and get a ridiculous email saying:
Dear CHANTELLE DU PLESSIS,
We would like to confirm that your service request ********** 755 for Card not received, is now open. Please allow until 05.04.2017, for investigation and resolution.
If you have any further questions about this service request, please call us on ***.
Regards,
Standard Bank
Do ANY OF YOU realise that this card is expiring tomorrow???? Do you think it is OKAY to investigate for 5 days until AFTER my card has expired?? WHAT are you investigating???? 29 Minutes on hold and after speaking to two different people, I manage to "Investigate" that my card is in fact at the said branch. Since, THE FIRST OF MARCH. THE 1ST!!!! in 30 days NO ONE has picked up the phone to tell me this. NO sms. NO email. You guys have NO idea what customer service means.