Expired Credit Card

I have a credit card with Standard Bank that has expired end of November 2022. I received call from DSV on the 11th of October requesting which Engen garage I would like my card will be delivered to? I provided the information and waited for the message to collect. I haven't received the message to date. After the card has expired, I phoned Standard Bank enquiring about the new card my call was transferred from one person to the next. I spoke to 2 Standard Bank personnel which transfer me to DSV also at DSV I spoke to 2 DSV personnel when she wanted to transfer to the 3rd person, I requested to cut the call as that person was going to be the 5th person to talk to and I was running out if airtime. I send an e-mail to Standard Bank credit card division I received response from Nokuphiwa Loraine Dlamini on the 2nd of December that I must wait 7 days if I don't receive the card, I must phone DSV and follow-up. The card that I have with me has expired I can't use it or pay for it. DSV is contracted by Standard Bank, and I can't chase them with my card. Also, I can't continue paying for the card that is not with me as I will run the risk to get the card used by whoever have the card in their possession after I pay for it. Standard Bank to resolve the delivery issue with DSV their contracted delivery company. I am patiently awaiting delivery of my card to me then I will proceed and pay.