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rhulani M

1 reviews | Active since Jan 2016

23 Dec 2017, 10:42

Expired Bank Card listed on credit bureau

I had been using standard bank for many years until this year Feb 2017. My decision for the cancellation of the banking services with standard bank was as a result of incorrect billing for credit card. My credit card facility was linked to my prestige account ********** 10. Every month standard bank will debit their amount due. Surprisingly, Standard Bank were not updating my payment history, despite monthly debit orders from Current Cheque. The last straw was when oyu debited an unreasonable amount in Jan-Feb 2017. I had as a result decided to close my Prestige Account ********** 10 and opened another account with a different bank. I have however transferred all my monthly billings to the new account. Including standard bank credit. The prestige account is then closed and also expired as it has reached its life span. To my surprise, i uave recently app**** for vehicle finance....and one of the enquiries picked up that standard bank listed my profile on the credit bureau. When i enquired, what do i owe standard bank, i have discovered that they listed me for the Expired Prestige account (that i have closed prior) when i opened a new account with a different bank. I hereby order standard bank to remove my name from the credit bureau for the bank card i am no longer using and that has reached its sell by date. Standard treated me very bad with them not updating my payment history thus making seem as if i do not honor my dues timeously. I have opened a new account with FNB and i am enjoying access to a range of benefits way more than what Standard were offering me. The listing by Standard Bank for the card i uave closed and that has in effect expired afffects my lending rate. I hereby urge Standard Bank to remove my name from the listing and stop sending me statements for the card that has expired.

End!

RS Manganye

0
Replies (1)
Standard Bank
Standard Bank's reply24 Dec 2017, 02:56
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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