Experian listing that was supposed to be removed

I received this email from Std Bank in July regarding a listing whih was supposed to be removed, and it hasn't been done. WHY NOT?<br> <br> <br> Rosenberg, Samantha S <br> Jul 31<br> <br> to me <br> Good day Mr Walker<br> <br> Please accept this email in response to your complaint.<br> <br> I apologize for any inconvenience this matter has caused you.<br> <br> The account has been recalled from the attorneys and sent to be written off as the balance is made up of fees and charges. I have sent the update to the credit bureaus to have the default listing removed from your profile.<br> <br> The update will take 2 business days to be effective.<br> <br> I trust you find the above in order.<br> <br> Best Regards<br> Samantha Rosenberg<br> Senior Complaints Consultant<br> CRR - Service Recovery Unit<br> Complaints Resolution Centre<br> ***<br> [Email Removed]