1 reviews | Active since Oct 2018
Expats Funds NOT cleared & deposited into their Accounts!!
Did a Transfer to SB on 26th September (My Salary). To date My funds have not been cleared! I do this every month this year!! I called & send e-mails and have tried everything.
I called on International Forex Number (Standard Bank) +2 ********** as follows; 1 Oct 2018 - 24 min 50 sec 2 Oct 2018 - 7 min 38 sec 3 Oct 2018 - 32 min 54 sec Credit Card Help Line (divert through to ITT Forex Division) +27 11 ********** 0 as follows; 2 Oct 2018 - 10 min 01 sec 3 Oct 2018 - 17 min 05 sec
OH, I also sent Standard Bank numerous emails to ********** and **********
NEEDLESS to Say: Nothing!! In my mails I attached the following; 1. Proof of Transfer with WOL Number (International Teletransfer Number) - Hardcopy 2. ID Copy 3. Proof of Address in SA 4. International Mobile Number I have proof of all the above as well as the calls I have made (screenprint) that today's smart phones provide! ALSO; I have a Standing Instruction to clear my funds as it arrives on the spot forex interest at the time.
I Queried with NBK Bank in Kuwait twice and was assured the Transfer is done correctly!!
Here's the Question? WHY is Standard Bank NOT clearing my Forex Inward Transfer. Why are all avenues of Contact with Standard Bank impossible both e-mail & telephone calls.
Has Standard Bank fallen into Financial Trouble & it seems now *******?? Looking at the mails I sent, and the 90 min on the phone to make contact (still no answer) I am NOT prepared to lose my hard earned Salary!! My Contact Number in Kuwait (Middle East is as follows: + ********** 4607
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
