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Frik B
1 reviews | Active since Feb 2012
03 Oct 2019, 13:10
Exorbitant fees
My rating is for one incident as I am generally happy with the service (4 star). I neglected to make printouts of the monthly statements of a savings account and requested copies over the phone. I was shocked to learn that I will be charged R60 per month statement (12 x 60 = R720!) for a computer generated document. It should be no longer than 2 pages per statement.I do expect, and do not mind, to pay for the service. Maybe there is good reason for such a high price?
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Replies (3)
Standard Bank's replyOfficial
04 Oct 2019, 07:07Hello Frik,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply04 Oct 2019, 07:07
Official
Hello Frik,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
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Frik B's updateReviewer Update
14 Oct 2019, 15:31Hello Sheriline
Well it is 11 days later and Standard Bank managed to add another insult to my already injured trust in my Bank of almost 45 years. On 9 October I visited my local branch where I was informed that the month statements could be supp**** at a much reduced rate of 12 x 35 = R420! Not impressed, even by the reduced rate, I nevertheless requested that copies be sent to me. I received an sms with a reference number ***) and a promise "due on 10.10.2019". The friendly and efficient assistant at the branch found on "the system" a message that read thisreference "has not been allocated". Please Sheriline, tell me how many stars do you think I should award for the (in)action and (non)communication ability of Standard Bank?
Well it is 11 days later and Standard Bank managed to add another insult to my already injured trust in my Bank of almost 45 years. On 9 October I visited my local branch where I was informed that the month statements could be supp**** at a much reduced rate of 12 x 35 = R420! Not impressed, even by the reduced rate, I nevertheless requested that copies be sent to me. I received an sms with a reference number ***) and a promise "due on 10.10.2019". The friendly and efficient assistant at the branch found on "the system" a message that read thisreference "has not been allocated". Please Sheriline, tell me how many stars do you think I should award for the (in)action and (non)communication ability of Standard Bank?
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Frik B's update14 Oct 2019, 15:31
Reviewer Update
Hello Sheriline
Well it is 11 days later and Standard Bank managed to add another insult to my already injured trust in my Bank of almost 45 years. On 9 October I visited my local branch where I was informed that the month statements could be supp**** at a much reduced rate of 12 x 35 = R420! Not impressed, even by the reduced rate, I nevertheless requested that copies be sent to me. I received an sms with a reference number ***) and a promise "due on 10.10.2019". The friendly and efficient assistant at the branch found on "the system" a message that read thisreference "has not been allocated". Please Sheriline, tell me how many stars do you think I should award for the (in)action and (non)communication ability of Standard Bank?
Well it is 11 days later and Standard Bank managed to add another insult to my already injured trust in my Bank of almost 45 years. On 9 October I visited my local branch where I was informed that the month statements could be supp**** at a much reduced rate of 12 x 35 = R420! Not impressed, even by the reduced rate, I nevertheless requested that copies be sent to me. I received an sms with a reference number ***) and a promise "due on 10.10.2019". The friendly and efficient assistant at the branch found on "the system" a message that read thisreference "has not been allocated". Please Sheriline, tell me how many stars do you think I should award for the (in)action and (non)communication ability of Standard Bank?
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Frik B's updateReviewer Update
15 Oct 2019, 15:11Mmm. Apparently yesterdays post of mine on Hellopeter has also "not been allocated". In the mean time the friendly and efficient assistant at the branch reported that she is still waiting for a response and that the statements requested will be sent to me by Friday,
eight days after the date originally promised. But it still must happen before it happens. Friday 18 may be too soon to expect a result ...
eight days after the date originally promised. But it still must happen before it happens. Friday 18 may be too soon to expect a result ...
FB
Frik B's update15 Oct 2019, 15:11
Reviewer Update
Mmm. Apparently yesterdays post of mine on Hellopeter has also "not been allocated". In the mean time the friendly and efficient assistant at the branch reported that she is still waiting for a response and that the statements requested will be sent to me by Friday,
eight days after the date originally promised. But it still must happen before it happens. Friday 18 may be too soon to expect a result ...
eight days after the date originally promised. But it still must happen before it happens. Friday 18 may be too soon to expect a result ...