Exorbitant charges
<p>For the past 3 months, I was shocked to find that my Standard Bank Cheque account always landed on a negative balance however this month has been the worst.My account currently sits at R 570,77 overdraft when I made sure to check my online balance before I transact and to my surprise I still get to overdraft. </p> <p> </p> <p>Firstly I was not made aware of the overdraft charges and honouring fees. My understanding is that the consultant should atleast make you aware of all charges linked to the account.</p> <p>Secondly, when I check my bank statement's series of events does not wholly match the one reflected on my smses. I transacted happily on the 25 & 26 September only to find on my statement everything went through on the 30th Sep? I understand that clearing takes time but surely transactions clearing doesn't necessarily mean overspending which is why I have cellphone banking. </p> <p>The purposes of those smses that come through when you transact is to keep you aware of where you balance currently stands.</p> <p>On the 27th September I had left R 187 (positive) for my monthly charges so for it to be at -R570.77 means I've been ********** close to R800 ON JUST CHARGES.</p> <p>Which is totally unacceptable. It's one thing to hav,e services charges but a completely different thing to be **********.</p> <p>Why you even sms me an update to tell me how much I have in my account when it doesn't even closely represent my actual bank balance?</p> <p>I am appalled</p>
Good day Nthabiseng Ntene
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Nthabiseng Ntene
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
