1 reviews | Active since Nov 2016

20 May 2021, 04:01

Exellent Customer service champion lady

This past Tuesday me and my co-worker visited the Gezina branch to make a bulk deposit of 20 people or R10 each into EFF Standard BANK account. We were assisted by this beautiful light skinned lady with pretty black hair. At first it seems like she didn't know what she was doing when she exchanged the 2×R100 Notes into 20xR10 Notes. So the lady was helping us with the deposit but the ATM Machine kept on sending back the last R10 note, which was time consuming. I was agitated, impatient and starting to rush this lady but this consultant was smiling, friendly and knew how to handle a difficult customer like me, she was polite and calm. Even though she took her time in helping with the deposit but i liked her friendly service and the way she treated us was with respect no matter who we were or where we came from. I hate standard bank and its leadership with passion especially the branch leader in Gezina, that she or her i dislike but that lady who assisted us at the ATM i Like her. they way i hate standard bank if i had my way i would Go on a covid mission to BOMB its HEAD OFFICEs and all its branches like the way the twin tower was bombed in 9/11 after that i would take all its head and leadership and put them in concentration camps and subject them to harsh conditions of forced Labour. Besides that i appreciate the lady with her superb service, i ended up being calmed like she hypnotized me. She was wearing a name tag but i forgot her Name. I want to apologize also to her for being Rude and impatient but i have nothing personal against her the problem i have its standard bank and it's forensic ***** and ********* also its leadership for getting credit or making themselves look good at the expense of other staff members. Thank you to that lady again for your kind service and GOD bless you in your career with standard bank. SALUTE and out. EFF GUERILLA GROUND FORCE.

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Replies (1)
Standard Bank
Standard Bank's reply21 May 2021, 01:27
Official
 
Hello Jazzi
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
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