Executor ineptness

To complain about the service received from the Estates team would indicate that any service was actually received. There has been zero communication from them regarding the status of my late father's estate since January. No letter of executor has been received, regardless of how many times this has been requested.

How a bank can continue to offer a service that is unconditionally unable to fulfil is beyond my comprehension. This is not the first time they have failed dismally since starting this process and I've had the usual promises of getting this resolved. Promises that have been left unfulfilled and I've lost all confidence.

You would assume that when dealing with a deceased estate, there would be a level of empathy and professionalism by the executor, but all we have found is complete ineptness. Dealing with this from outside of the country's borders has further complicated matters.