excuses, excuses

Good Day. I wrote a complaint in last week about SB debiting my account when they were not supposed to. Then today I get a call from the complaints department and the guy first says my problem has been solved then he calls back 10 minutes later and says its not - SO WHAT THE HELL IS GOING ON THEN? He still has the eggs to say I must go and correct my complaint on Hellopeter, well guess what... Here's another complaint. Once again if this issue stands in my way of getting home finance - SB will not get away with this. Please sort my debit order problem out. If not I will seek a way forward with the ombudsman because you can't just debit someone's account when they did not give permission for it. My fianc? and I are in the process of getting home finance - SB will not get our business, we will rather take it to her bank which is FNB. You know what is the worst, when these call center guys call they make it seem as if I am in the wrong and they keep saying we not sure or we not 100% if the problem is fixed - THEN WHY CALL ME? CONTACT ME WHEN YOU CAN SAY \SIR WE SORTED YOUR PROBLEM OUT AND WE SORRY\" don't call me and you not even sure what you talking of.. I'm waiting once again SB"