Excuses and more excuses with no actual facts

I am so disappointed and irritated with Standard Bank's home loan department. I no longer have access to funds in my access bond. No one can tell me why. There has been a multitude of excuses and no legitimate reason. No notification yet they claim to have placed the hold 2 months ago. And today after numerous calls to the call centre I am given an absolute shocker of an excuse. Please can someone who gives a damn please contact me as i am tired of dealing with your *********** call centre.