WT
WILLIAM T

1 reviews | Active since Feb 2017

23 Nov 2017, 12:48

EXCUSES

I asked for a pre-aproval a month ago and I was told I can look for a house up to the value of R1,035 000.00 and just bring the offer to purchase and will have my final answer within 3 working days. I found a house for R850 000.00 and submitted my offer to the bank on Saturday 18/11/2017 at the Middelburg Branch and was told I will have an answer on 22/11/2017. I received 2 mesages stating that I passed the pre-screening one on 20/11/2017 and the other 22/11/2017. Agnes from Standard Bank phoned me and said they are busy with the applications and promised I will no by 11 today the owner wants an answer or he will sell to another buyer.

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Replies (2)
Standard Bank
Standard Bank's reply23 Nov 2017, 13:16
Official

Dear WILLIAM FRANK Thomas

Thank you for your posting.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply24 Nov 2017, 11:33
Official

Dear WILLIAM FRANK Thomas

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,