ZM
Zu M

1 reviews | Active since Sept 2016

29 Sept 2016, 16:15

Excuse me! Can i get my cash today please!!

<p>Dear Standard Bank</p> <p> </p> <p>I did a direct cash deposit into my Cheque account at the Rosebank brank this morning! </p> <p> </p> <p>Arent branch deposits meant to reflect immediately?? Its been 12 hours im still waiting for my monies. The reason i did not do an atm cash deposit was because I needed to get money to reclect in my account ASAP to make a payment!! </p> <p> </p> <p>Im so dissapointed! Dont charge me on overdraft because i put funds in the account and you did not clear it.</p> <p> </p> <p>The call centre makes me wait for a whole hour seriously? So much of my airtime for a query they couldnt even assist me with! </p> <p> </p> <p>Im moving to FNB! So tired of this!</p> <p> </p>

0
Replies (2)
Standard Bank
Standard Bank's reply30 Sept 2016, 09:58
Official

Good day Zuki Mashigo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply06 Oct 2016, 10:35
Official

Good morning Miss. Mashigo

We thank you for your patience while we were attending to the complaint brought to our attention.

Feedback has been provided via email.

Warm regards

Olla Letsoalo

Complaints Resolution Centre