Excruciatingly Polite but Zero Resolution

Logged an Insurance claim on the 8 or August. Resultant damages are still not resolved. <br> <br> Called in 6 times for an update, Standard Bank supplier took two weeks to provide the quote. Once quote provided Standard Bank has sat on it for 8 working days without approving work to commence. <br> <br> Last 2 calls I asked to be transferred to a supervisor who could approve only to be told they were not available and they would be asked to call me back. <br> <br> I'm still waiting.