Excessive Statement Fees

Item: Standard Bank
Rating: 1
Author: Martin C

I was charged R65 for a copy of credit card statement to be sent by email which they did not send as per normal every month. R65 to send a email is crazy! I am very unhappy and insist the fee be reversed.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

14 Aug 2020, 12:05

Hello Martin

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Aug 2020, 12:05

Official

Hello Martin

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Martin C's updateReviewer Update

24 Aug 2020, 17:40

10 days later and still no one has contacted me.

Martin C's update24 Aug 2020, 17:40

Reviewer Update

10 days later and still no one has contacted me.

Standard Bank's replyOfficial

25 Aug 2020, 11:32

Dear Martin

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply25 Aug 2020, 11:32

Official