Excessive interest charged

As much as we are all trying to recover from the pandemic, it does not mean clients must be charged excessively where not due. I received an SMS last week that my VAF account has been handed over, but I ignored the message since that I'm ok knowledge that all my accounts are in order.

I received another sms today that got me very worried. I contacted this attorneys who advised the account accrued interest of R2k in a month's time, very shocked and asked for a statement that they could not access but instead referred me to a branch. They further advised that the installment is on the 25th, where on earth is this coming from?, it now changed from month end to the 25th without my knowledge. I've been holding on the line for a consultant to no avail.

This is so frustrating, how does interest go up to R2k in only a month.