LT
Louanne T
1 reviews | Active since May 2016
05 Mar 2019, 14:43
Excessive holding time on calls to your call centre.
Hi guys, I have been trying to get though to you 3 times today and each time holding has been more than 20 minutes, then I just end up hanging up.
I just need clarity/correction on the following: For the past 2 months, you have being deducting premium for my RCP account and the paid up amount remains as 0. It seems these funds have not as yet being transferred/allocated to this account and I am trying to get this sorted.
Please help.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Mar 2019, 15:43Hi Louanne
Thank you for posting your comment.
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Mar 2019, 15:43
Official
Hi Louanne
Thank you for posting your comment.
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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LT
Louanne T's updateReviewer Update
06 Mar 2019, 18:54Quick to respond on Hello Peter guys but after that - NOTHING. No phone call or any further assistance of any kind to try sort out this issue for me. Totally disappointed my Bank. I have been with you guys for many many years and have never received such poor of service from you guys ever, untill now!!!
LT
Louanne T's update06 Mar 2019, 18:54
Reviewer Update
Quick to respond on Hello Peter guys but after that - NOTHING. No phone call or any further assistance of any kind to try sort out this issue for me. Totally disappointed my Bank. I have been with you guys for many many years and have never received such poor of service from you guys ever, untill now!!!
Standard Bank's replyOfficial
06 Mar 2019, 19:11Hi Louanne
Once again, thank you for your comment.
The matter is receiving our attention and we will be in contact with you.
Regard,
Complaint Resolution Centre
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Once again, thank you for your comment.
The matter is receiving our attention and we will be in contact with you.
Regard,
Complaint Resolution Centre
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Standard Bank's reply06 Mar 2019, 19:11
Official
Hi Louanne
Once again, thank you for your comment.
The matter is receiving our attention and we will be in contact with you.
Regard,
Complaint Resolution Centre
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***
Once again, thank you for your comment.
The matter is receiving our attention and we will be in contact with you.
Regard,
Complaint Resolution Centre
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