SS
Shashi S
1 reviews | Active since Jul 2011
12 Apr 2024, 09:21
Excessive Fees Quoted for a Bank Guarantee
I am a Private Banker at Standard Bank. I needed a bank guarantee done for R750k. I called Standard Bank and they were not able to confirm bank charges. I called my banker and the rates were doubled what FNB quoted me. No attempt was made to resolve this.
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Replies (2)
Standard Bank's replyOfficial
12 Apr 2024, 09:28Dear Shashi
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Apr 2024, 09:28
Official
Dear Shashi
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
15 Apr 2024, 13:23Dear Shashi
Our team tried calling you to no avail.
We have escalated the matter to your Private Banker and they have confirmed that this matter has been addressed with you and all is in order now.
Please let us know should you need further assistance.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
We have escalated the matter to your Private Banker and they have confirmed that this matter has been addressed with you and all is in order now.
Please let us know should you need further assistance.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Apr 2024, 13:23
Official
Dear Shashi
Our team tried calling you to no avail.
We have escalated the matter to your Private Banker and they have confirmed that this matter has been addressed with you and all is in order now.
Please let us know should you need further assistance.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
We have escalated the matter to your Private Banker and they have confirmed that this matter has been addressed with you and all is in order now.
Please let us know should you need further assistance.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***