NH
Nazeem H
1 reviews | Active since Dec 2011
12 Apr 2024, 12:14
Excessive Fees and Terrible Service.
As a client for more than 20years you've inspired me to close my account and investment due to your bad policies and service. How ridiculous is it to charge your clients R160 service charges for making R200 in change (change larger currency to smaller currency). I have to have a business account to make change at a bank, how ridiculous is that. So you know 4 other people in the bank closed their accounts yesterday upon hearing about this fee. Something to think about @StandardBank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 Apr 2024, 12:20Good day Nazeem
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Apr 2024, 12:20
Official
Good day Nazeem
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
NH
Nazeem H's updateReviewer Update
16 Apr 2024, 11:27A member of your team contacted me, it's a very generic call. No resolution which is to be expected as the call centre agents don't make policy, so this call or follow is nothing more than a tick box exercise to say we've followed up. Do your policy makers actually review these complaints? Your call centre agent can't even explain the R160 service charge. Account holders should not be charged over the counter services, that is a service offering.
NH
Nazeem H's update16 Apr 2024, 11:27
Reviewer Update
A member of your team contacted me, it's a very generic call. No resolution which is to be expected as the call centre agents don't make policy, so this call or follow is nothing more than a tick box exercise to say we've followed up. Do your policy makers actually review these complaints? Your call centre agent can't even explain the R160 service charge. Account holders should not be charged over the counter services, that is a service offering.
Standard Bank's replyOfficial
16 Apr 2024, 11:50Good day Nazeem
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Apr 2024, 11:50
Official
Good day Nazeem
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***