Excessive and Repeated Calls After Funeral Cover Quote – Please Verify Number and Review Call Practices

Dear Standard Bank,

Yesterday, I requested a funeral cover quote, and a consultant contacted me at 17:25. I asked to be called back today at 11:30. Unfortunately, I missed the initial call but was contacted again about 15 minutes later. I answered this call but could not hear the consultant clearly, so I had to drop the call.

Since then, I have received eight additional calls, most within minutes of each other. Even after declining the calls, the consultant calls back just a couple of minutes later. This has become extremely frustrating and feels excessive.

I work in the Legal and Compliance department of a contact center that services various FSPs, so I am very fami**** with call-back processes and protocols. The current approach feels aggressive and inconsiderate of the customer experience. At this point, I’m unsure whether these calls are genuinely from Standard Bank or a potential case of *****ulent activity.

The number repeatedly calling me is: ***.

Could you please:

Confirm whether this number is connected to your official contact center or an outsourced provider acting on your behalf.

Request that your consultants space out call attempts or schedule a single, appropriate follow-up—rather than continuously calling in such a short timeframe.

Thank you for your attention to this matter. I would appreciate clarity and a resolution soon.

Kind regards,