Exceptionaly bad service

Three months after opening my Check Account, I have yet to receive my check card. I have a limited amount of withdrawals and swipes and it is costs more than what the check-card transactions would cost. No-one has ever bothered following up with me I even tried going to different branches hoping to receive at least some level of customer service. I visit the branch almost every weekend, hoping that my card will be there and that this can be resolved, only to be told I have to re-apply for a new card every time. Despite my salary and good credit record, Standard Band has also not offed me a credit card and employees refused to help me apply for one. We will shortly be buying a house and as a result of the poor service and commitment received at standard bank, I am considering switching to FNB who will be providing us with a much lower interest rate on our home loan.