Exceptionally Poor VAF departnemt

I contacted Standard Bank to move my debit order from the end of the month to the 1st, and they confirmed the change. However, when the 1st arrived, my debit order was not processed, and I began receiving numerous messages and calls from the bank. I called them to resolve the issue, and they assured me the debit order would be processed, but it wasn't.

I called again on April 10th after enduring more messages and calls, asking them to process the debit order. They finally did, but the issues didn't stop there. On April 13th, I received more messages claiming I hadn't paid, which would impact my credit score. I called them again, expressing my frustration that the debit order had already been processed on April 10th. They told me to ignore the messages, but the delay in updating their system is unreasonable for internal banking transactions.

Less than an hour later, they called again, accusing me of being in arrears and not having paid, which made me extremely upset. Standard Bank's poor service and incompetence are harming my credit score, and I have to spend my own money on calls to sort out their mistakes.

Despite gladly accepting my money, they create problems when things go wrong. I plan to switch to a different bank soon, as many other banks offer better options and services than Standard Bank.