LC
Luke C
1 reviews | Active since Jun 2021
22 Feb 2023, 05:10
Exceptionally poor service continues
On Thursday, 16th February 2023 I posted a review of the exceptionally poor service provided and still being provided by Standard Bank for over a month. They rep**** within 30 minutes providing comfort that I am now in the right hands and will resolve. Sadly, a week later and I have not even heard from Standard Bank again, let alone been provided with the required information. Where do I go now as I have another letter from SARS and cannot resolve with the information I require from Standard Bank. I feel helpless to this poor service. This is really frustrating ‼️‼️
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
22 Feb 2023, 07:45Hi Luke
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply22 Feb 2023, 07:45
Official
Hi Luke
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
LC
Luke C's updateReviewer Update
22 Feb 2023, 07:57Dear Standard Bank, is there a committed deadline for me to receive the required information. It’s been more than a month I have been struggling, all the while I get SARS letters because I cannot resolve!
LC
Luke C's update22 Feb 2023, 07:57
Reviewer Update
Dear Standard Bank, is there a committed deadline for me to receive the required information. It’s been more than a month I have been struggling, all the while I get SARS letters because I cannot resolve!
Standard Bank's replyOfficial
22 Feb 2023, 08:35Hi Luke
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Feb 2023, 08:35
Official
Hi Luke
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
22 Feb 2023, 15:33Hello Luke
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply22 Feb 2023, 15:33
Official
Hello Luke
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***