Exceptionally Poor Service

Recently, Standard Bank contacted me and offered me an upgrade on my existing credit card. I accepted the offer for the new credit card and received the card - as agreed - within a few days. However, the card did not reflect on my Internet Banking. When I went to the Benmore branch to activate my card, present the required FICA and settle on a PIN, I raised this issue and I was assured the card would be linked to my profile within 48 hours - there were just a few minor IT issues.<br> <br> 48 hours later, my card had still not been linked to my profile. I logged a case with the call center and while this time a case has been lodged, I am severely disappointed in my Bank's poor service delivery, especially considering that they contacted me with regard to the upgrade! It is now close to 2 weeks since I have received my card, and I am still unable to view statements, effect payments or monitor my finances through internet banking. <br> <br> To say I am unhappy about this situation would be a phenomenal understatement.