Exceptionally Poor Service

In April 2020 I was given a payment holiday in June 2020, the payment holiday was extended as I was in no position to continue payments due to the fact that my husband was retrenched and I had a cut in salary as we had reduced work hours when we returned back to work. This was approved by Standard Bank and I was very pleased that my bank was so considerably generous to assist their customers, however to my surprise after a month or two after the second payment holiday was approved they had handed me over to the attorneys and I kept getting sms's from attorneys advising that the account was handed over. I queried this and they supposedly sorted it out and this was after I had taken measures with the ombudsman to assist me with my query, about a month ago I once again got calls and emails from attorneys saying the account had been handed over. I made a payment to the account which had an arrears amount on it and contacted the attorneys to advise them that the arrears had been paid and requested that they liaise with Standard Bank on the unblocking of my card as there is a balance on the card which I would like to use to see to my homely needs, however since Monday I have been struggling to get my account unblocked and I am just not getting any joy from anyone and I sent all written correspondence to the attorneys about the payment holidays which are supposed to be in place and this is all the proof of Standard Bank sending me written correspondence. How Pathetic is it for your bank to offer you assistance then hand you over to attorneys. Secondly, now that I have a major query with my bank, and requesting assistance from them I am blatantly just being ignored. Escalations are sent to senior people at standard bank to deal with this query they do not even have the courtesy of replying to the emails they are being copied into.

I want this matter to be resolved immediately and I want a call from a senior person at Standard Bank to address the bad service I have received from Standard bank for these last few months and if I don't, I will move my business elsewhere. This exceptionally bad service and I am disgusted to be associated with a bank that does not value its customers. Vey unhappy customer.