Exceptional service from Emmanuel Ponnen - Standard Bank Non- Res Centre

I'm a non-resident of South Africa, residing in New Zealand and have an account with Standard Bank.

I required some assistance with accessing certain information held by the bank and enquired with the bank about how I go about getting the relevant information.

I was fortunate that my enquiry landed with Emmanuel Ponnen a Client Experience Representative. Emmanuel went above and beyond in providing service. Even when he realised the information I required meant I should deal with a different area of the Non Res centre, he continued to own the request and provided constant updates, advice and options on how best to get the information.

I have subsequently received the documentation and information I was after and am extremely grateful for Emmanuel's help.

His service, communication skills and care for his customer are exceptional. He is an asset to Standard Bank!!!

Thank you Emmanuel.