Exceptional Service Elsie Wall

I would just like the opportunity to thank your employee, Elsie Wall in the "Defended Legal Team" for her exceptional service and assistance. In stead of me and Standard Bank continuing with an expensive legal battle in the High Court, Elsie assisted me promptly to a solution to the benefit of both, Standard Bank and myself. You owe Elsie a truck load of flowers. Please ensure that the head of her department knows how exceptional she is as a representative of Standard Bank.