EXCEPTIONAL SERVICE

My credit card application got approved on 15/11/2019 and was ready for collection 20/11/2019 (Which by the way far exceeds my current bank's performance... WELL DONE STANDARD BANK!).

Unfortunately, my card was delivered for collection to the incorrect branch in Carlton Centre instead of The Glen shopping centre as requested TWICE. None the less, I went there in stood in THE MOST LONGEST QUEUE EVA @ ENQUIRIES!!! After an hour of standing in the queue, I was assisted by a young and friendly gentleman by the name of TUMELO KAMANGA. To both our surprise, my card was at the branch but my profile was not loaded onto the system. I must say that this young well-mannered, helpful and very gentleman, as long as the queue was, vigorously assisted me without let-up for another 45 minutes running up and down from his table to the phone in assisting me to sort this matter out A.S.A.P. Having listened to him while on the phone with the call centre, I learnt that he was in fact a "new-bee" at Standard Bank. He kept following up on my logged case and kept constantly in touch with me over the phone as he promised over a couple of days. Within 3 working days, he had sorted out my issue and called me once again to give me the great news. Best thing is, he knew that the queue is always ridiculously long and therefore told me to come straight to him so he can assist me without wasting any more of my time.

If this is the caliber of employees Standard Bank has at their banks, then a BIG WELL DONE!!! Because of this great experience, I have really considered to switch banks from my current bank (which I have been with for 16 years) to Standard Bank. Service has been beyond EXCELLENT. THANK YOU TUMELO KAMANGA FROM THE CARLTON CENTRE BRANCH. I'M A VERY HAPPY CLIENT INDEED!!!!