Exceptional Service

When living in Cape Town it is a rare occasion that I am exposed to service so good that it leaves a lasting impression. As someone who expects a certain standard of service, to meet those standards is already an accomplishment, but to exceed them happens once in a blue moon.<br> <br> I entered the Standard Bank Rondebosch branch about 5 minutes before closing time on a Saturday, and that particular day I was feeling very ill with the 'flu, and needed to sort out my internet banking account in order to proceed with urgent business. The Lady - (I was too frazzled to take down any names) - who assisted me at the front desk kindly asked me to take a seat and that she would assist me shortly. Another lady who walked past me noted that I looked ill, and without hesitation offered me a glass of water. I accepted gratefully and was brought said water promptly. Yet another employee asked if there was anything she could do to make me more comfortable - even offering me a block of chocolate so that the colour would return to my face! <br> <br> My banking profile was attended to efficiently, the staff were extremely friendly, and not one, but three employees went the extra mile to ensure exceptional service.