Exceptional bad client services Standard Bank Brackenfell

Exceptionally bad client service at Brackenfell branch. Explain to front desk lady that I require a letter stating that my wife have signing power on my account. After waiting for a hour for a consultant to inform me that they do not issue such letter anymore. During explanation consultant next to us burst into cubicle to order money transfer for other clients . Did not even apologise for interrupting our conversation. The explanation why they cannot issue such letter is that they do not have a template. Seriously no innovative client services to provide the necessary information. DO NOT waste any time on Standard bank Brackenfell