Excellent service Tasneem Neelse

I fell in arrears with home loan payments after a traumatic experience in Afghanistan. This was caused by PTSD associated symptoms, one being forgetful and also cunfused at times. I forgot to check if there were sufficient funds and my bank called me to tell me my home loan repayment is in arrears. I am writing to express the professional yet empathetic guidance received from Tasneem Neelse. She listened patiently when I briefly explained my problem and guided me through everything from making payment immediately to suggesting I set an alarm on my calender next month untill my cognitive abilities have been rehabilitated. In my opinion, in these times of automated responses, AI and unpersonal matter business has evolved into, it is so good to know that some institutions take the actual human interactions and turn it into real adverti*****ts. Us as consumers, are no longer fooled by the lies sold by false adverti*****ts and hollow value statements. Tasneem is the perfect person for her job. We need more empaths, like Tasneem in these positions. Standard Bank convinced me through their actions to migrate to them.