TK
Thembeka K

1 reviews | Active since Aug 2013

19 Apr 2017, 16:06

Excellent Service Standard Bank, Im dumping FNB!!!

<p>I have been a loyal private clients account holder at FNB. I recently made an application for a home loan, to my surprise I was offered a very high interest rate, conscidering the condition of my credit record that I have managed to maintain in a good condition, preparing myself for property ownership. I asked FNB to review the rate and they came back with a 0.05% decrease, quite pathetic I must say. I then approcahed Standard Bank, which I never planned to as I foolishly expected that my bank would be able to give me the best terms. I was under pressure as I had to meet a deadline to submit my final approval to the agent. Standard Bank managed to complete the entire process is 4 days, can you imagine???? AND offered me an excellent interest rate. The service that I recieved from the consultant I was dealing with was excellent, he will have to forgive me for being abit of a nag though.</p> <p> </p> <p>Thank you Standard Bank. I would like to move all of my banking over from FNB. The consultant has arranged for someone to call me regarding my switch.</p> <p> </p> <p>Thembeka Khumalo</p>

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Replies (1)
Standard Bank
Standard Bank's reply21 Apr 2017, 13:21
Official

Dear Thembeka

Thank you very much for your posting.

It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.

We are delighted to hear of your wonderful experience received.

Kind regards

Complaint Resolution Centre
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