Excellent service recovery after nasty experience.

On the 23rd Of January I had gone to Kuils Rivers Branch and told them I would like to close my account, the two who assisted me were not very helpful and was not friendly and understanding at all. I sat there for 2 hours and they could not even help me. The lady accused me of using someone elses card and details , but my finger prints worked to open my account on their system. I had all my necessary documents with me ,I had explained to her that my name has been changed at home affairs but because of lockdown restrictions I was not able to get my new I. D card. She was most unhelpful. I decided to go a different branch at Parow Centre, and was met by a wonderful consultant. She was courteous and did an amazing job at service recovery, I was dead set on closing my account. However, she convinced me otherwise. She explained everything to me and did so in a professional manner. Her name was Tasneem Sparks. She goes above and beyond to ensure that you are happy and comfortable. Next time I will just go to Parow Centres branch because it seems like Kuils Rivers staff are very much ***********, they are still getting back to me after she claimed they would do an investigation.